Privacy Policy

1. Overview

Codershell Solutions LLP ("we," "our," or "us") operates enterprise software solutions and messaging infrastructure platforms. This Privacy Policy outlines how we collect, process, and safeguard information when you, your institution, or your end users interact with our software-as-a-service platforms and messaging APIs.

2. Information We Process

To deliver automated messaging, system alerts, and core software functionality via integrations like Meta's WhatsApp Cloud API, we process limited operational data, including:

• Contact Information: Recipient phone numbers and basic identification attributes provided directly by client applications or uploaded batch files.
• Message Metadata: Dispatch timestamps, delivery statuses (e.g., sent, delivered, read, failed), and template identifiers.
• Interactive Responses: User responses or inbound triggers sent through automated support or chatbot workflows.

3. How We Use Information

We process data strictly to fulfill software services and operational support:

• To execute real-time transactional notifications, account alerts, and system dispatches.
• To monitor delivery performance, generate diagnostic failure logs, and provide web dashboard analytics to client administrators.
• To enforce security controls, API authentication, and perimeter whitelisting.

4. Third-Party Integration & Processing

Our platforms integrate with third-party cloud infrastructure partners, including the official Meta WhatsApp Cloud API and Amazon Web Services (AWS). Data passed through these channels is transmitted securely via TLS encryption to facilitate end-to-end communication according to standard platform data processing terms.

5. Data Security & Retention

We implement industry-standard administrative, physical, and technical safeguards—including automated data expiration policies (TTL) and time-based two-factor authentication (2FA)—to protect against unauthorized access. Operational logs are retained only as long as necessary for auditing, billing reconciliation, and regulatory compliance.

6. User Rights & Data Deletion

Individuals have the right to inquire about or request the erasure of their personal information from our active databases. To initiate a data access or deletion request, please contact our privacy compliance team at contact@codershell.in.

7. Contact Us

If you have any questions regarding this Privacy Policy, please reach out to us: